Your privacy matters to us. This page explains how Landsdowne Pharmacy collects, uses, and protects your personal information. We want to be open and honest about what we do with your data.
Please read this policy carefully. If you have any questions, you can contact us using the details at the bottom of this page.
Landsdowne Pharmacy is the data controller for any personal information you share with us. We are an independent pharmacy registered with the General Pharmaceutical Council.
Pharmacy Name: Landsdowne Pharmacy
Address: Unit 4-6 Landsdowne Road, Yaxley, Peterborough, PE7 3JL
Phone: 01733 244555
Email: landsdownepharmacy@hotmail.co.uk
GPhC Registration Number: 9012259
We are registered under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take our responsibilities under these laws seriously.
We may collect the following types of personal information depending on how you interact with us:
Your full name, date of birth, home address, phone number, and email address. Your NHS number and GP details. Your medical history, current medications, allergies, and health conditions. Prescription records and dispensing history. Details of any consultations or health checks carried out at our pharmacy.
Your IP address, browser type, and device information. Pages you visit and how long you spend on our site. Any information you submit through contact forms or enquiry forms on our website.
Your name, email address, phone number, and the content of your message. If you call us, we may keep a record of the conversation for training or service purposes.
Your name, address, phone number, and delivery instructions. Details of the items being delivered.
We only collect personal information when there is a clear reason to do so. Here are the main reasons we use your data:
To provide pharmacy services.
This includes dispensing prescriptions, offering health consultations, providing NHS Pharmacy First services, blood pressure checks, travel vaccinations, flu jabs, and other healthcare services.
To keep you safe.
We need your medical information to check for allergies, drug interactions, and other safety issues before dispensing your medication.
To comply with legal and regulatory requirements.
As a registered pharmacy, we are required by law to keep certain records. This includes prescription records, controlled drug registers, and other documentation required by the NHS, GPhC, and other regulatory bodies.
To manage our delivery service.
We use your address and contact details to deliver prescriptions to your home.
To communicate with you.
We may contact you about your prescriptions, appointment reminders, or health service updates.
To improve our services.
We may use anonymised data to understand how our services are being used so we can make improvements.
Under UK GDPR, we must have a lawful basis for processing your personal information. The legal bases we rely on include:
Consent.
Where you have given us clear permission to use your data for a specific purpose. You can withdraw your consent at any time.
Legal obligation.
Where we are required by law to process your data. For example, keeping prescription records as required by the NHS and GPhC.
Legitimate interests.
Where processing your data is necessary for our legitimate business interests, such as improving our services, provided this does not override your rights.
Vital interests.
In rare cases where processing your data is necessary to protect your life or someone else’s life.
Performance of a contract.
Where we need to process your data to fulfil a service you have requested from us.
Health data is classed as special category data under UK GDPR. We process this data on the basis of it being necessary for healthcare purposes and in the public interest.
We do not sell your personal information to anyone. We never have and we never will.
We may share your data with the following parties when it is necessary:
The NHS and NHS England.
For processing NHS prescriptions and claiming reimbursement for NHS services we provide.
Your GP or other healthcare providers.
When it is relevant to your care. For example, if we identify a health concern during a consultation or need to discuss your medication with your doctor.
Regulatory bodies.
Such as the General Pharmaceutical Council (GPhC), the Care Quality Commission (CQC), or the Information Commissioner’s Office (ICO) if required.
Our IT service providers.
Who help us manage our pharmacy systems and website. These providers are contractually bound to protect your data.
Delivery partners.
If we use third-party couriers for prescription delivery, they will receive your name and address only.
We will never share your information with third parties for marketing purposes without your explicit consent.
We take the security of your personal information very seriously. We have put in place appropriate measures to prevent your data from being lost, misused, or accessed by unauthorised people.
Our pharmacy systems are password-protected, and access is restricted to authorised staff only. Paper records are stored securely and disposed of safely when no longer needed. Our website uses SSL encryption to protect data transmitted online.
Only staff members who need to access your data to do their job are allowed to do so. All our team members are trained in data protection and confidentiality.
We keep your personal data only for as long as we need it. The retention periods depend on the type of data:
Prescription records.
We are required to keep these for a minimum of two years from the date of dispensing. Some records may be kept longer depending on regulatory requirements.
Patient medication records (PMRs).
Kept for as long as you are a patient at our pharmacy and for a reasonable period after, in line with GPhC guidance.
Contact form enquiries.
Kept for up to 12 months unless they relate to an ongoing matter.
Website data.
Cookies and browsing data are kept in line with our cookie policy.
When we no longer need your data, we will securely delete or destroy it.
Our website uses cookies. Cookies are small text files that are placed on your device when you visit a website. They help us understand how people use our site so we can improve it.
We use the following types of cookies:
Strictly necessary cookies.
These are needed for the website to work properly. You cannot opt out of these.
Analytics cookies.
These help us understand how visitors use our website. The information is anonymised and used only to improve our site.
Functional cookies.
These remember your preferences and settings to give you a better experience.
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that turning off cookies may affect how our website works for you.
Under UK GDPR, you have the following rights regarding your personal data:
Right of access.
You can ask us for a copy of the personal data we hold about you. This is sometimes called a Subject Access Request (SAR).
Right to rectification.
If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
Right to erasure.
You can ask us to delete your personal data in certain circumstances. Please note that we may not be able to delete data we are legally required to keep.
Right to restrict processing.
You can ask us to limit how we use your data in certain situations.
Right to data portability.
You can ask us to transfer your data to another organisation in a commonly used format.
Right to object.
You can object to us processing your data in certain circumstances, including for direct marketing.
Right to withdraw consent.
If we are relying on your consent to process your data, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.
We do not knowingly collect personal information from children under the age of 13 through our website. If you believe we have collected data from a child under 13, please contact us, and we will delete it promptly.
For pharmacy services, we may hold information about children where it is necessary for their healthcare. This data is handled with extra care and in line with all applicable regulations.
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page occasionally to stay informed about how we handle your data.
If you have any questions about this privacy policy or how we handle your personal data, please get in touch:
Landsdowne Pharmacy
Address: Unit 4-6 Landsdowne Road Yaxley, Peterborough PE7 3JL
Phone: 01733 244555
Email: landsdownepharmacy@hotmail.co.uk
If you are not happy with how we have handled your data, you have the right to make a complaint to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
